Returns & Refunds

To qualify for a merchandise refund, items must be returned in original, unused condition, in original packaging and tags attached. You must also return any free promotional items you received with your original order.

 

Return refunds do not include shipping charges, you will be refunded for the goods returned only. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

We will assess a warranty claim in accordance with your legal rights, upon receipt of a proof of purchase and inspection of the returned good. It is a condition of sale that goods are not resold for commercial purposes and that goods are returned to the country from which they were purchased. All eligible items returned for refund must be returned in the original condition with tags attached (unless faulty).

 

Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). To return an item, please email customer service on zoebartlettcreativedesign@outlook.com.